When you buy from Vehicles Direct Charleston, you’re buying from a dealership that makes customer satisfaction its top priority. Why? Because we want to put you in the driver’s seat of a vehicle that you’ll love for years ahead. That’s why we offer our “Love It or Leave It” 100% Satisfaction Guaranteed Exchange Policy*. This customer-focused policy ensures that if you don’t absolutely love your pre-owned vehicle purchase, we’ll get you in a car that you do.
If the pre-owned vehicle that you purchased from us does not meet your needs, you can choose a different vehicle within five days of purchase that fits you better. We mean it when we say that we’re committed to customer satisfaction. That last thing we want is for you to get stuck with a vehicle that you aren’t fully content with. Just bring your vehicle back to Vehicles Direct Charleston within five days of purchasing it and we’ll help you find one that you love. Stop by today and experience for yourself what makes us different.
Every pre-owned vehicle comes with a full CARFAX® Vehicle History Report™ so you can leave your worries behind when you buy from Vehicles Direct Charleston.
If you would like to learn more about our “Love It or Leave It” 100% Satisfaction Guaranteed Exchange Policy or would like to take a test drive, stop by our dealership at 5660 Rivers Ave, North Charleston, SC 29406. We look forward to serving our customers from Goose Creek, Summerville and Mount Pleasant, SC.
*We will exchange any pre-owned vehicle within five days of original purchase date if it has been driven less than 200 miles. Saturdays and Sundays are counted in the five-day period. If the fifth day falls on a Sunday, the exchange must be completed by the close of business on the previous Saturday. The purchase price will be credited as a trade-in toward the replacement vehicle. If the original transaction included an over-allowance for a trade-in, the difference between the allowance and actual trade cash value will be deducted from the credit toward the replacement vehicle. No exchanges will be granted if the original vehicle is damaged or if there is evidence of abuse. No exceptions will be made for the five-day period or the 200-mile maximum.